Returns & Refunds

Your rights under the Australian Consumer Law (ACL) come with every order and can't be excluded.

If something's wrong with your order

You're entitled to a replacement or refund if your set:

• arrives faulty or damaged,
• isn't what you ordered, or
• doesn't match how it was described.

For a major failure you can choose a refund or a replacement. For a minor problem we may repair or replace it. This is a summary of your ACL rights, not a limit on them.

Change of mind

We don't currently offer change-of-mind returns beyond your rights under the Australian Consumer Law. Your statutory rights above are unaffected.

How to make a claim

Email management@venaliciumau.com with your order number and a photo if the item arrived faulty or damaged. We'll sort a replacement or refund. Refunds are made to your original payment method.

Contact

[PLACEHOLDER: registered business/seller name] · management@venaliciumau.com