Returns & Refunds

Your rights under the Australian Consumer Law (ACL) come with every order and can't be excluded.

If something's wrong with your order

You're entitled to a replacement or refund if your set:

• arrives faulty or damaged,
• isn't what you ordered, or
• doesn't match how it was described.

For a major failure you can choose a refund or a replacement. For a minor problem we may repair or replace it. This is a summary of your ACL rights, not a limit on them.

Change of mind

We don't currently offer change-of-mind returns beyond your rights under the Australian Consumer Law. Your statutory rights above are unaffected.

How to make a claim

Email management@venaliciumau.com with your order number and a photo if the item arrived faulty or damaged. We'll sort a replacement or refund. Refunds are made to your original payment method.

If we ask you to send the item back, we'll cover the return postage and give you the return address at that point. For reference, our postal address is:

[PLACEHOLDER: business postal address for returns & enquiries]

Contact

[PLACEHOLDER: registered business/seller name] · management@venaliciumau.com